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Frequently Asked Questions

    

I've never been to your studio. What do I need to know?

You can register online or at the studio. We accept cash (no bills larger than $20) and all major credit cards. Please arrive 15 minutes before your first class. After you complete a waiver we'll show you around. To avoid the late-cancel fee ($5) or the no-show fee ($20), cancel your reservation at least 12 hours before class time OR walk into class instead of pre-registering. If the class you wish to attend is full, unclaimed reservations are offered to standby students 4 minutes before class begins.  Class starts on time; late entry is not permitted beyond the scheduled start time. 

 

Are your classes appropriate for those who've never done yoga?

We're so excited to join you on this journey! All classes are mixed-level. We recommend that you position your mat near the center of the room so that you have a 360° view of other practitioners. Like a game of Twister, you'll move according to instructions given by the teacher. After a few classes, these movements will feel more familiar! Wear fitted, comfortable workout attire. We require bare feet in the practice room.

Are your classes appropriate for pregnant practitioners?

We've had many expectant mothers take classes here regularly. That being said, ask your doctor if practicing yoga in a lightly heated room is right for your circumstances. And trust your instincts -- if the heat doesn't feel great, we are happy to recommend nearby studios that might be a better fit.

I have an injury. Can I still take a class?

We recommend checking with your doctor before visiting the studio. Though our teachers know a lot about yoga poses, they do not have medical training and cannot determine what types of movements are safe for you. While practicing with an injury we encourage the use of modifications. Discontinue any movement that feels risky, uncomfortable or painful. The teacher will understand if you need a break or if you need to leave the room.

I've been practicing for a long time. Are you ok with me doing my own thing?

The energy in the room is best when we move together as a group. However, we want you to get the most out of your time at the studio. If you feel the need to deviate from the teacher's instructions please position yourself at the back of the room so that you do not distract your neighbors. If the teacher feels that you may be distracting or confusing other practitioners, the teacher may ask you to rejoin the group.

How hot are your classes?

Our classes are lightly heated, between 80° - 85°F. We find this range of heat palatable for most practitioners. Not too cold, not too hot. That being said, everyone responds to temperature differently. Take a class to decide if it's right for you. We can recommend nearby studios if you're looking for something different.

What should I wear?

Exercise appropriate shirt/top/sports bra (if applicable) and shorts or pants are required for all practitioners. Practicing in a swimsuit or underwear is not permitted. 

Can I bring my phone into the practice room?

Yes, however, turn off alarms and please silence your phone while at Unity Yoga. Even vibrate can disrupt class.

Do you offer child care?

We do not offer childcare. Children are not permitted in class and we are unable to allow children to wait in the reception area as a parent or guardian takes class.

I slip a ton during my practice. What can I do to prevent this?

We encourage the use of towels especially made for this purpose. We sell mat length grippy towels at the studio. Especially if you sweat a lot, the use of this towel will change the way you practice. You won't look back.

Do you have a Lost & Found?

We aren't responsible items left behind. It's up to you to ensure your belongings remain safe. Items left behind are kept in our Lost & Found -- contents are donated on the 1st of each month. If you are unable to stop by to retrieve your items before the 1st, please ask a friend to pick it up on your behalf.

Can I store my bicycle at the studio while I practice?

No. Because we often walk barefoot throughout the space we do not permit bicycles inside. The nearest bike rack is 1 block south, between 126th and 127th Streets on St. Nick Ave.

How do I sign up for class?

We accept both online pre-registration and walk-ins. We recommend only pre-registering for classes you are certain you can attend. The late-cancellation window begins 12 hours before class begins. Cancellations that take place during that window will result in a charge of $5. Missing class without canceling will result in a charge of $20. 

I pre-registered for class. Does that guarantee my spot?

Only if you arrive at least 5 minutes early. 4 minutes before class we release unclaimed spots to those on the waitlist.

Online pre-registration closes 30 minutes before class begins, feel free to walk-in. 

Ahh, I'm running late! Can I enter class late?

Regretfully, no. We know this is disappointing! The train was delayed, a meeting ran over, the babysitter was late. Life can feel chaotic, that's why we practice yoga! And, we want to ensure your (and your fellow practitioners') yoga practice is safe and distraction-free. For this reason, we do not permit late entry to class. Please arrive at least 5 minutes before class begins, or risk losing your spot to someone on the waitlist.

I know class is full, but can you just squeeze me in?

Unfortunately, we cannot. We've mapped out the studio to ensure each participant has adequate space to stretch arms and legs. Your train ride is super congested, but your yoga practice doesn't have to be. We enforce strict caps on each class. 

Can I switch my reservation to a different class time without penalty?

We cannot switch one reservation to another without penalty while the 12-hour late cancellation window is in effect. We recommend walking in instead of pre-registering if you anticipate changes to your schedule. 

When does online pre-registration close?

Online pre-registration closes 30 minutes before class begins, feel free to walk in. 

 

How will I know if I am off the waitlist?

Participation in our waitlist requires text-message confirmation. You will receive a text message each time you are moved from the waitlist into a class. You will have the option to confirm your spot (by replying Y) or to decline without penalty (by replying N). To enable SMS notifications, log in to your Unity Yoga account, click the "My Info" tab, scroll down to find "SMS OPT-IN". Select "Yes" and "Save Changes".

What's your class cancellation policy?

We recommend only pre-registering for classes you are certain you can attend. Of course, there are days when making it to class just isn't going to happen. On those days, it's important to keep our class cancellation policy in mind. Our class cancellation window and policies are similar to those that most studios have. 

The late-cancellation window begins 12 hours before class begins. Cancellations that take place during that window will result in a charge of $5. Missing class without canceling will result in a charge of $20. Accounts with an unpaid balance are suspended from future online pre-registration.

If you pay per class (Single Class or 5 Class Pass) and miss class, that class credit will be used in lieu of our no-show charge. 

I need to cancel my Membership. How can I do this?

Fill out this cancellation form. We will confirm our receipt of this form asap. We need 30 days to process cancellations. Any payments scheduled during the 30 days after your request will be processed. New Members will be billed a minimum of 2x.

How do I redeem my gift card?

Visit the studio at least 15 minutes before the class you intend to take and we will apply your gift card toward your purchase. You can also redeem your gift card online by visiting our schedule page here, select the class you intend to take. You will be prompted to log in and choose First Visit Offer, Single-Class, 5 Classes, etc. On the check out page you will see a place to enter your Gift Card # (back of the card, starts with "GC"). This is not the same as Promotional Code -- if you see the Promotional Code box, continue to the next page to enter your Gift Card #. If you run into any issues, bring your Gift Card into the studio and we will take care of you onsite.

Can I try a class before I buy the First Visit Offer?

We require payment in advance, but we are happy to apply any payment made in advance toward the purchase of the First Visit Offer if you make the switch right after class

Do you offer student discounts or community classes?

While we do not offer student discounts, we do offer occasional half-priced and free classes.

Can I freeze or suspend my Membership?

We do not permit freezing or suspensions. If you have a membership, cancel and return when you're ready.

Can I get a refund for unused classes?

All sales are final, we do not offer refunds. Unused classes remain in your account for future use.

Can I transfer unused classes to a friend?

We are currently unable to transfer classes.

Can I pay for a Membership in cash?

We need a credit or debit card to activate your Membership. You'll be charged automatically on the same day each month (If you become a Member on the 5th of the month, you will be charged each month on the 5th). We accept cash (no $100 bills please) for all other purchases.

How can I update my billing information?

Click here to login to your account using your email address and password.